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FAQs

Answers To Your Questions About Banterra

We’re happy to answer any questions you have about the products and services we offer at Banterra. To assist you, we’ve compiled a list of the most common questions we get from our customers. If you don’t see your question, don’t worry! You can contact our team directly to get the answers you need.

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Bill Pay

What is the cut-off time for Bill Pay?
What is the Bill Pay Customer Support number?
How long does it take for a Bill Pay payment to be delivered?
How long is Bill Pay history available behind Digital Banking?
What are the limits for Bill Pay?
Can Bill Pay limits be increased?
Can you request to add an additional funding account to pay bills from?
Can stop payments be applied to Bill Pay items?
If you are issued a new account number for one of your payees, can you update the accounts number instead of deleting the payee?
Can you edit a recurring payment?
Can you stop recurring payments?
Can Restart accounts have access to Bill Pay?

Cash Management

What services are provided in Cash Management?
How do I register for Cash Management?
Can I set up more than one user for my business?
I have multiple businesses; can I see them under one login?
How can I add or delete an account or set up transfers from one account to another?
When are transactions posted to my account?
Can I make a loan payment?
Can I access my statements online?
Can I export my Online Banking transactions?
Can I set up account alerts?
Is there fee for Cash Management?

ChecXchange

How does checXchange™ collect my returned items?
Is checXchange™ automated returns handling more effective?
How will checXchange™ notify me that a check has been returned?
When and how does checXchange™ provide reimbursement?
How much does checXchange™ cost?
Then how does checXchange™ make money?
Why should I use checXchange™?
Will checXchange™ save me money?
What other businesses use checXchange™?
What must a merchant do to inform customers?
How do I contact checXchange™?

Debit Cards

What are my dollar limits per day with my debit card?

What does it mean to use my card as a credit instead of a debit?
Why would I want to run my card as a credit vs debit?
When can I expect my card and PIN to arrive in the mail? May I choose my own PIN?
May I choose my own PIN?To change your PIN on a new card (within 30 days of being created), you may also call 1-877-965-3344.
How do I activate my card?
How soon after I use my card will the charge come out of my account?
Is there a charge for using my debit card?
How long will I be able to use my debit card before it expires?
What if I do not use my debit card?
How soon can I expect to get a new card before my current card expires?
How many of my accounts can I access with my debit card?
I am planning to travel; should I notify Banterra that may normal spending habits may change?
What if my debit card has been lost or stolen?

Digital Wallet

Android Pay FAQs

How do I add my Banterra Visa® Debit Card or Banterra Visa® Credit Card for easy shopping?

What devices is Android Pay available on?
How do I pay using Android Pay?

Is Android Pay secure?
Does Banterra protect my virtual cards?
What if my device is lost or stolen?
What if I have a problem activating my Banterra Visa® Debit Card or Banterra Visa® Credit Card?

Apple Pay FAQs

How do I add my Banterra Visa® Debit Card or Banterra Visa® Credit Card easy shopping?

What devices is Apple Pay available on?
How do I pay using Apple Pay?

Is Apple Pay secure?
Does Banterra protect my virtual cards?
What if my device is lost or stolen?

What if I have a problem activating my Banterra Visa® Debit Card or Banterra Visa® Credit Card?

Samsung Pay FAQs

How do I add my Banterra Visa® Debit Card or Banterra Visa® Credit Card for easy shopping?

What devices is Samsung Pay available on?
How do I pay using Samsung Pay?

Is Samsung Pay secure?
Does Banterra protect my virtual cards?
What if my device is lost or stolen?
What if I have a problem activating my Banterra Visa® Debit Card or Banterra Visa® Credit Card?

ITM - Live Teller

What is an ITM?
What types of transactions can I complete?

How can I speak to a Live Teller?
What if I don’t have my debit card?
Are the Live Tellers employed by Banterra Bank?
What bill denominations are available?
Can I choose my bill denominations?
Will the Live Teller Machine dispense coin?
Will I need my ID?
Are Live Teller Machines/ITM transactions secure?
Can I still use my debit card to withdraw cash?

Mobile App

Does the app cost anything?
Which smartphones work with the app?
Where can I download the app?
Do I have to be enrolled in Banterra Bank online banking first?
What do I need to do once I download the mobile app?
Do I have to release any personal account information?
Is Mobile Banking safe?
Is this app equipped with push notifications?
Once I download the app, will it require regular maintenance?
How do I change my password?
Is my account information only updated once a day?

Mobile Check Deposit

Is there a fee to use Mobile Check Deposit?
What is the cut off time for making deposits thru Mobile Check Deposit?
When will my funds be available for checks I deposit thru Mobile Check Deposit?
Is there an endorsement requirement for checks I deposit thru Mobile Check Deposit?
Is there a dollar amount limit of checks I deposit thru Mobile Check Deposit?
What do I do with the paper check after I’ve deposited it thru Mobile Check Deposit?
How will I know if my check/deposit is accepted thru Mobile Check Deposit?
What types of checks are not accepted for Mobile Check Deposit?
Why would my deposit reject thru Mobile Check Deposit?

What type of accounts are deposits accepted for thru Mobile Check Deposit?

Online Banking

Is there a fee for Online Banking?
How do I register for Online Banking?
What if my password doesn't work?
How can I add or delete an account or setup transfers from one account to another?
When are transactions posted to my account?
Can I make a loan payment?
Can I access Online Statements?
Can I export my Online Banking transactions?
Can I set up alerts?

Person-To-Person Payments

What information do you need to set up a payee for Person-To-Person transfers?
What are the limits for Person-To-Person transfers?
What type of transfers are not allowed using the Person-To-Person transfer service?
What balance does the Person-To-Person transfer service use for funding the transfer?
What is the cut-off time for Person-To-Person transfers?
When does the setup link expire for Person-To-Person transfers?
If the recipient does not act on the email or phone invite, is the transfer held (debit) and in a pending status within the customer’s scheduled transfer section and is a hold placed on the customer’s account for the total of the pending transfer?
Can a Person-To-Person transfer be scheduled to be sent for a later date?
Can a Person-To-Person transfer be stopped once it has been sent?
Can a Person-To-Person transfer be made from a savings account?