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A small number of customers have experienced fraudulent ATM transactions. We have taken immediate action to mitigate additional occurrences. We apologize for the inconvenience. Contact us at 866-226-8377.

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Identity Theft Protection

Identity Theft Protection & Prevention

Banterra Bank is proud to partner with IDProtect1 to offer an identity theft prevention and protection program for our customers and their families2. With IDProtect, you can take a proactive approach to preventing identity theft before it becomes a problem. Through active monitoring, fraud is detected faster to save you from becoming a victim. Identity theft victims also have access to resolution services to make sure your identity theft is restored. Schedule an appointment at your local Banterra Bank branch to speak with our team about IDProtect.

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How IDProtect Detects Identity Theft

Taking a proactive approach to identity theft prevention is critical to stopping criminals before they can get started. IDProtect uses services that include:

  • Credit File Monitoring3 – Daily credit file monitoring and automated alerts of key changes to your Experian, TransUnion and Equifax credit reports (registration/activation required).
  • 3-in-1 Credit Report - Request new 3-in-1 report every 90 days or upon receipt of credit alert (registration/activation required).
  • Credit Score - Receive new single bureau credit score with every new credit report (registration/activation required).
  • Total Identity Monitoring – Continuous monitoring of over 1,000 databases (registration/activation required).

IDProtect’s Identity Theft Resolution Services

When your identity has been stolen, you need a quick resolution. IDProtect has identity theft resolution specialist who will be your advocate with services that include:

  • Debit and Credit Card Registration – Register your credit, debit and ATM cards and you can call one toll-free number to cancel and request replacement cards. Plus, your liability is limited should your cards become lost or stolen. [registration/activation required]
  • Fully-Managed Identity Theft Resolution Service – Access to a dedicated consumer fraud specialist, assigned specifically to your case, who will work with you until your credit and identity are completely restored.
  • Identity Fraud Expense Reimbursement Coverage4 – Coverage for expenses to help clear your name and help repair damaged credit, including attorney fees, long distance calls, certified mail as well as coverage for lost wages as a result of taking time off work.

1Special program notes: The descriptions herein are summaries only and do not include all terms, conditions and exclusions of the benefits described. Please refer to the actual Guide to Benefits and/or insurance documents for complete details of coverage and exclusions. Coverage is provided through the company named in the Guide to Benefits or on the certificate of insurance.

2IDProtect® service is a personal identity theft protection service available to personal checking account owner(s), their joint account owners and their eligible family members. Service is not available to a “signer” on the account who is not an account owner. Family includes Spouse, persons qualifying as domestic partner, and children under 25 years of age and parent(s) of the account holder who are residents of the same household.

3Registration/activation required.

4Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of AIG, Inc. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

Insurance product is not insured by FDIC or any Federal Government Agency; not a deposit of or guaranteed by the bank or any bank affiliate.