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ITM/Live Tellers

Interactive Teller Machines

With Banterra’s Live Teller, you can interact with a friendly Banterra teller through an interactive teller machine (ITM), even when the branch is closed, during these Live Teller hours:

Monday – Friday: 8 am – 6 pm

Saturday: 8 am – 1 pm

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Banterra Live Teller allows you to:

  • Make Deposits With Cash or Check
  • Make Loan Payments
  • Initiate Account Transfers*
  • Withdraw Cash
  • Cash Checks**

Plus, at any time, you can use the ITM as an enhanced 24-hour ATM, with services such as:

  • Withdraw Cash
  • Transfer Money
  • Make Deposits
  • Cash Checks

You can learn more about our ITMs by watching the video above.

*You can initiate transfers as long as your debit card is connected to multiple Banterra accounts. If that is not the case, our Live Teller can make that transfer and connect your card to your account.

**You can cash a check on your own, but Live Teller approval is needed if the withdraw request is more than $225 per the Funds Availability Policy.

Live Teller Locations

CARBONDALE, IL: 1500 West Main St.

DU QUOIN, IL: 124 W. Main St.

HARRISBURG, IL: 395 S. Commercial St.

MARION, IL (IN KROGER): 1704 W. DeYoung St.

WEST FRANKFORT, IL: 1206 W. Main St.

MARION, IL: 3201 Banterra Dr.

PADUCAH, KY: 5200 Hinkleville Rd.

ITM - Live Teller FAQS

What is an ITM?
What types of transactions can I complete?

How can I speak to a Live Teller?
What if I don’t have my debit card?
Are the Live Tellers employed by Banterra Bank?
What bill denominations are available?
Can I choose my bill denominations?
Will the Live Teller Machine dispense coin?
Will I need my ID?
Are Live Teller Machines/ITM transactions secure?
Can I still use my debit card to withdraw cash?